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Comments on Show more threaded comments after clicking the title of a threaded discussion

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Show more threaded comments after clicking the title of a threaded discussion

+7
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After clicking on the title of a threaded discussion, a user can read up to five threaded comments; if a user wants to read more, clicking "see the whole thread" is needed.

  • I think 5 is too little and showing up to 10 threaded comments without clicking "see the whole thread" would be better
  • It might be best to just show all threaded comments right after clicking the title because in general threaded discussions shouldn't pass the 15-20 comments (I guess)
discussion design user-experience threads
posted over 2 years ago
2y ago by Moshi‭
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I agree that someone who asks for the comments should see the comments, especially with the "collapse" control.

Very occasionally here (so far; this happened often on some sites Someplace Else), there will be a very long comment thread, by which I mean 20+. Over there we sometimes saw 100+ comments on a post. This led us to think about a middle ground -- show the first five and make it easy to get to the rest.

"Get to the rest" still involves going to a separate page, though, which is not ideal if you need other context on the page (other comment threads or answers). Would it be better to still show the first N (maybe 5 is the wrong N; that can be changed if so) and then have a "show rest" control that loads them right there on the page? We still want the separate thread page for certain linking scenarios, but it seems that most people want to interact with comments right there on the page, and we should make that easier. The question is: all at once, even if that's a firehose, or a progressive approach that still requires a second click but doesn't make you go to another page?

Somebody is working on a change for better in-page comments right now, so this is a great time to weigh in on this question.

posted over 2 years ago
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Monica Cellio‭ staff
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I personally tend to think that it would be best to show all comments, if indeed in general, people w... (6 comments)
I personally tend to think that it would be best to show all comments, if indeed in general, people w...
deleted user wrote over 2 years ago
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I personally tend to think that it would be best to show all comments, if indeed in general, people won't pass the 15-20 comments per thread ; a possible way to ensure that threads stay in in plausible longevities (and to add more website dynamicity) might be similar to what's going on in SitePoint (great community by the way) where threads are automatically locked three months after the last reply.

elgonzo‭ wrote over 2 years ago · edited over 2 years ago
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In my opinion whether to auto-expand all comments or not could be a user settings. Implementation-wise, this should not be much of a difference - in one case, the function to expand is being invoked by a click handler, in the other case, the same expand function is invoked by some other JS script/function that runs after page load...

celtschk‭ wrote over 2 years ago
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What about making the threshold at 10 comments? I think that should be sufficient for most comment threads to be completely inline.

However there are three things I'd like changed, no matter where the threshold is:

  1. If the number of comments is just one over the threshold, they should still be shown inline, because having to click for merely a single comment sucks. Probably also for two past the threshold. That way, you'd get at least three extra comments when clicking the comment page.

  2. If all comments of a comment thread are shown inline, you should also be able to respond inline, instead of having to go to the comments page. Maybe with a reply button at the bottom (which would disappear if not all comments are shown).

  3. The post the comments are referring to should be shown also on the separate comment page.

Monica Cellio‭ wrote over 2 years ago
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celtschk‭ your last request is already there. The post is behind an expander so people looking for comments jump to comments, but you can expand to see the post. Coming soon: if the post is an answer, you'll also be able to see the question from the thread page.

celtschk‭ wrote over 2 years ago · edited over 2 years ago
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Monica Cellio‭ Thanks, I didn't see that. I think it's because it is above the title; I wouldn't expect anything page specific there, just things like navigation.

Monica Cellio‭ wrote over 2 years ago
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That's a good point about positioning, celtschk‭. Maybe that expander (or those expanders, in the case of an answer, coming soon) should be below the title.