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Q&A Moderation queues for questions and answers

By queues I assume you mean review queues like on SE. We haven't designed anything like that yet, though we've discussed the need specifically for a way to see pending suggested edits. (A lot of ...

posted 4y ago by Monica Cellio‭

Answer
#1: Initial revision by user avatar Monica Cellio‭ · 2020-07-22T01:33:39Z (almost 4 years ago)
By queues I assume you mean review queues like on SE.  We haven't designed anything like that yet, though we've discussed the need specifically for a way to see pending suggested edits.  (A lot of forum discussions were treating the SE interface as a starting point.)  In general, I have been thinking less of *queues* (where you're presented with some content and asked to make a decision) and more about *search* or *filters* (which would show you all the X and then you interact with them normally from there).  We haven't spent much time thinking through how that would work yet, or at least I haven't.  Let me sketch out some things that we -- and primarily I mean "I, and people haven't objected" -- *have* been thinking about that have some of the same motivations as reviews.

- Suggested edits: These are shown prominently on the post itself, and the author receives a notification.  People with the privilege can review the suggested edit, either approving or rejecting it.  This is a good start; I'd like to add a link -- I'm thinking in the right column, near other curation links -- to a page that lists all posts with pending edit suggestions.  This wouldn't be a *queue* and there wouldn't be special buttons and stuff; it'd be a list of links that you could click to go to the posts where, as already noted, the edit suggestion is prominent.  (Maybe we'd tweak that to take you straight to the review page, but passing through the original page means you get context, so I'd start by doing that.)

- Duplicate suggestions: Today duplicates are part of the close workflow, because that code was written years ago based on SE, but we've designed a different process for duplicates.  Basically, anybody can suggest a duplicate; askers can either agree or edit, and other users can review (including post-edit -- "did that fix it?").  There's a [wireframe](https://www.figma.com/file/zfjow1pbvqdVDuMPGF3DMq/suggest-duplicate?node-id=0%3A1) for part of this to show how it would work.  These interactions are on the question itself; I haven't been thinking of a queue for these because a potential duplicate doesn't really affect people who aren't interacting with the question.

- Hold (close) suggestions: On SE, the usual flow is: five people put a question on hold, maybe the author edits it, maybe (rarely) five people reopen it, all of this takes a while (especially reopening), and many of the people involved get frustrated.  I believe SE implemented close (and reopen) queues to mitigate some of that, but people still get frustrated.  We have a different approach: alert the author as soon as someone raises an issue, allow people who see the question (and have the privilege) to directly vote in *either* direction, and react to author edits.  This, too, is all happening directly on the question page, at least for now.  Here's a [wireframe](https://www.figma.com/file/JruvBgIXHyiEseK1KMN7pl/hold-vote?node-id=0%3A1) for how the voting part of this would work.

SE has some other review queues -- suspected low-quality posts, posts from new contributors, and new answers to old questions.  On large, active sites these might make sense, especially if there are few curators, but I think we'll do pretty well with the fact that all of these activities *bump* posts and we're not huge yet.  By the time we're getting large enough that new content might not be seen, we'll also have a better idea of how we want to curate that.  It might be sufficient to be able to write richer search queries, so that somebody who *wants* to review the work of new contributors or find new answers to old questions can do it that way.  Or maybe we'll pre-define some filters.  Or maybe it will be important enough that we'll need to do something else.  I don't think we have enough information yet.  An approach like SE's might end up being best (it's not like they just made it up out of whole cloth; it was probably based on something), or we might need something very different.