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Jon Ericson raised an interesting point in a recent Meta post: I don't understand how the help page is organized. Oh wait! It's alphabetical by the title of the article. That's why "Advanced for...
#1: Initial revision
by
Mithical
·
2023-12-14T21:24:31Z (11 months ago)
How do we want to organize the help center?
Jon Ericson raised an interesting point in a [recent Meta post](https://meta.codidact.com/posts/290389): > I don't understand how the help page is organized. Oh wait! It's alphabetical by the title of the article. That's why "Advanced formatting help" comes before "Formatting Posts". I can sorta understand the difference between "Site Information" and "Guidance", but I'm not sure I understand why they should be separated. A couple things to note here: * The default sort is alphabetical. However, we can specify an order through the UI. I've now gone through and ordered the "Site Information" section in rough approximation of priority - so the FAQ comes first and "Advanced formatting help" shows up last. (This change is only for Meta at the moment.) * The "Site Information" and "Guidance" split came about from splitting up help articles on "using the platform" and "guidance for writing posts". However, these groupings are also customizable through the UI - I can, for instance, move things from category to category or create new categories without any issues. With that mind, **how do we want to organize the help center**? We've added some articles and changed others over the years, but I don't think we've overhauled the organization in quite a while. This is done entirely through the UI, so there's no dev time required - it can be adjusted quickly and easily by any admin. This is also something we can change on a per-community basis, as well, if the need arises. Do we need to split up the help center into more categories? Do we want to keep the existing categories, but rename them? Any other suggestions?