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Comments on Terms of Service: contact on termination

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Terms of Service: contact on termination

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Clause 4 "Termination" of the Terms of Service contain this paragraph:

You agree that if you engage in any conduct that contravenes these Terms, your right to use the Service may be revoked without warning. If you have provided contact details (for example, by creating an account), you may be contacted to advise you of such revocation, but there shall be no obligation to do so.

This is another thing I personally find rather problematic: revocation should always come with a notification of such if at all possible. I have no problem with not creating a legal obligation of doing so at all cost, but I’ll expect the site to contact terminated users with the means it has at hand, if they at all work.

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This is a minor thing to nitpick about.

Read what it says: If you have provided contact details. You can't expect to be contacted if you haven't provided contact details.

Other than when it's not physically possible, this does exactly what you ask for. The wording says the site "may" contact you. Of course they'll try, but as you said yourself, it's better not to create a legal obligation to do so. Any wording that doesn't create a legal obligation has to be non-committal.

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It may be minor but the current wording is very suboptimal (3 comments)
It may be minor but the current wording is very suboptimal
mirabilos‭ wrote 8 months ago

Great welcome to the site, really, thank you! <3

Anyway, my “hangup” on this, while minor, was that the current wording reads “we may just not contact you and there’s nothing you can do about this”, which is… a violation of good taste at least. The site should at least try to send out a notification about the fact, automatically, if nothing else.

Olin Lathrop‭ wrote 8 months ago

Right, but actually promising that possibly creates a legal requirement, so the weasel-words are needed. Also, as Monica pointed out, there are legitimate cases where it makes no sense to try to inform the guilty party.

Is it really so hard to trust that the people running the site will do the reasonable thing? Before trying to get this level of policy changed, it make sense to be here for a while and see how things work. You give the impression of barging in here and immediately trying to change things before bothering to understand the site, hence the "great welcome".

mirabilos‭ wrote 7 months ago

Yeah, I was posting another thing on the terms of service (which I consider of much heavier impact) and thought to report this “because I’m here anyway” as minor things are often riding on other changes.