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Update: Stripe has now unblocked us and I just successfully made a donation (from a different community where I didn't turn the button off last night). I'll restore the button here on Meta. Again...
Answer
#3: Post edited
by
Canina
·
2021-12-12T00:39:12Z (almost 3 years ago)
Move the update to the top (it's the most relevant part), and rephrase the explanation to use past tense
Our payment processor is having trouble getting their scanning automation to recognize one of our identity documents as valid. We're waiting for either human verification or for them to process a better copy. We thought this would be sorted out quickly (they didn't give us a lot of notice), but we're still waiting.I've unfeatured the announcement about donations and turned off the button here on Meta temporarily. The latter is a site setting that has to be done on every community separately, so before I make the rounds I'll ask the team if there's a more expedient way to do that. I hope that we'll be turning it back *on* real soon now, so I'd rather not change manual settings in 18 places twice. But I will if it's causing trouble on our other communities -- let us know if you see it doing so.I apologize for this disruption. It's frustrating for you, and it's embarrassing for us. We'll be back up and running as soon as we possibly can.- **Update:** Stripe has now unblocked us and I just successfully [made a donation](https://meta.codidact.com/uploads/iDJBdeHiAR5PpGW5qJgndy4M) (from a different community where I didn't turn the button off last night). I'll restore the button here on Meta. Again, I apologize to everybody who was trying to support us and hit this roadblock.
- **Update:** Stripe has now unblocked us and I just successfully [made a donation](https://meta.codidact.com/uploads/iDJBdeHiAR5PpGW5qJgndy4M) (from a different community where I didn't turn the button off last night). I'll restore the button here on Meta. Again, I apologize to everybody who was trying to support us and hit this roadblock.
- The issue was that our payment processor was having trouble getting their scanning automation to recognize one of our identity documents as valid. We were waiting for either human verification or for them to process a better copy. We thought this would be sorted out more quickly than turned out to be the case (they didn't give us a lot of notice).
- I temporarily unfeatured the announcement about donations and turned off the button here on Meta. The latter is a site setting that has to be done on every community separately, so before I made the rounds I wanted to ask the team if there's a more expedient way to do that. I also hoped that we'd be turning it back *on* in short order, and didn't want to change manual settings in 18 places twice.
- I apologize for this disruption. It's frustrating for you, and it's embarrassing for us.
#2: Post edited
by
Monica Cellio
·
2021-12-10T14:33:19Z (almost 3 years ago)
- Our payment processor is having trouble getting their scanning automation to recognize one of our identity documents as valid. We're waiting for either human verification or for them to process a better copy. We thought this would be sorted out quickly (they didn't give us a lot of notice), but we're still waiting.
- I've unfeatured the announcement about donations and turned off the button here on Meta temporarily. The latter is a site setting that has to be done on every community separately, so before I make the rounds I'll ask the team if there's a more expedient way to do that. I hope that we'll be turning it back *on* real soon now, so I'd rather not change manual settings in 18 places twice. But I will if it's causing trouble on our other communities -- let us know if you see it doing so.
- I apologize for this disruption. It's frustrating for you, and it's embarrassing for us. We'll be back up and running as soon as we possibly can.
- Our payment processor is having trouble getting their scanning automation to recognize one of our identity documents as valid. We're waiting for either human verification or for them to process a better copy. We thought this would be sorted out quickly (they didn't give us a lot of notice), but we're still waiting.
- I've unfeatured the announcement about donations and turned off the button here on Meta temporarily. The latter is a site setting that has to be done on every community separately, so before I make the rounds I'll ask the team if there's a more expedient way to do that. I hope that we'll be turning it back *on* real soon now, so I'd rather not change manual settings in 18 places twice. But I will if it's causing trouble on our other communities -- let us know if you see it doing so.
- I apologize for this disruption. It's frustrating for you, and it's embarrassing for us. We'll be back up and running as soon as we possibly can.
- **Update:** Stripe has now unblocked us and I just successfully [made a donation](https://meta.codidact.com/uploads/iDJBdeHiAR5PpGW5qJgndy4M) (from a different community where I didn't turn the button off last night). I'll restore the button here on Meta. Again, I apologize to everybody who was trying to support us and hit this roadblock.
#1: Initial revision
by
Monica Cellio
·
2021-12-10T01:08:35Z (almost 3 years ago)
Our payment processor is having trouble getting their scanning automation to recognize one of our identity documents as valid. We're waiting for either human verification or for them to process a better copy. We thought this would be sorted out quickly (they didn't give us a lot of notice), but we're still waiting. I've unfeatured the announcement about donations and turned off the button here on Meta temporarily. The latter is a site setting that has to be done on every community separately, so before I make the rounds I'll ask the team if there's a more expedient way to do that. I hope that we'll be turning it back *on* real soon now, so I'd rather not change manual settings in 18 places twice. But I will if it's causing trouble on our other communities -- let us know if you see it doing so. I apologize for this disruption. It's frustrating for you, and it's embarrassing for us. We'll be back up and running as soon as we possibly can.