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Archive to mark as "resolved", without locking the comment?
I've recently come across a situation where I thought archiving the comment thread was appropriate: A user suggested an improvement in the thread, and that improvement was then implemented (by me).
Then I realized that archiving actually also locks the thread and prevents anyone from responding further, which is a problem since if there's any further feedback, they would have to make a new thread cross-referencing the old one.
Could the Archive tool be made to not also lock the thread? We already have a lock tool; if I wanted to archive and lock then I would just use both tools.
1 answer
I think what you might be looking for is "resolved" -- you want to indicate that a thread has been handled, but you want to leave the door open for feedback.
I would expect a hypothetical "resolve" option to do the following:
- Hide the thread by default, as with archived threads.
- Show "resolved" in its title when the thread is shown under a post.
- Add a "resolved by $user at $timestamp" comment into the thread, so that any post-resolution comments are clear in their timing.
Would this do what you're looking for?
Just as you can restore an archived or deleted thread, I'd expect resolving a thread to be reversible.
1 comment thread