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Comments on Warn people rather than sending notification for inappropriate link/texts in profile

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Warn people rather than sending notification for inappropriate link/texts in profile

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We should warn people rather than sending notification to them for inappropriate links in profile. I had set a link in my profile long day ago. I usually "bought" that domain (in free). So recently it was expired and maybe it was renewed by someone else and set a forwarder to a pornographic website. Maybe someone reported to staff and a staff had removed that link and sent me a notification

Heads up! I've cleared the website field in your profile, because it links to a pornographic website. Ping me on Discord (@staff's_username#number) for questions.

The notification was looking like that (I removed staff name). When I saw that notification I thought it was a spam notification (and the database was attacked). So I started writing a post. Then I looked at my profile then see that a link is missing then I realized it's true. So I verified by visiting that link.

To be aware of this problems we should warn people rather than sending notification. (I don't care if I was warned, I wouldn't add much more links in profile anymore. When it comes to staff, I will be just silent and I will think their account was hacked or something wrong happened to their account)

support users curation
posted almost 3 years ago
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Why did you think that the database was attacked? (3 comments)
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We attempted to reach out via Discord DM to notify you of the issue - doing it publicly, such as via comments, wasn't the way we wanted to go about addressing this.

Unfortunately, there was no response to the Discord DMs that were sent, and we really didn't want to leave a link to a porn site live on someone's profile. Given that, we elected to remove the link directly and send an on-site notification about it.

(We don't actually have a non-warning messaging system built in yet; a developer had to manually send that notification. It's something we do want to build, and that would have been used to first alert you to the problem before we removed the link if that system existed. It doesn't, so we used Discord instead.)

In short, this was a last resort after privately reaching out was met with no results.

posted almost 3 years ago
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I think there's already a feature which you are talking about ~ I guess! (3 comments)
I think there's already a feature which you are talking about ~ I guess!
deleted user wrote almost 3 years ago
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I can't give you screenshots of those "things" (since I don't have rails and lot of other tools), but I slightly remember from my experience of QPixel that there was a feature similar to this. Here's the GitHub line (which takes you to suspend or warn user) (You can see a button in profile "quick actions").

Why the team didn't choose mail? I used to check my mail once a day and I don't use Discord much more. I will just say I am disappeared from everywhere.

I will just say to send a mail to user if similar problem is available in their account.

luap42‭ wrote almost 3 years ago
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Yeah we have the warning tool, that's right. However I chose not to use it because I presumed - as you confirmed in the question - that there was no malicious intent by you, so a formal warning seemed inappropriate.

E-Mail would also have been a possibility, right, but I chose not to look it up in the DB, because I want to minimize such lookups for privacy's sake ^^

Monica Cellio‭ wrote almost 3 years ago
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As much as possible, we want formal interactions to happen on-site (even if they also send email). Warnings are logged with the profile and moderators have access to them, which is helpful when deciding how to respond to a new problem. (Have we warned or suspended before for this?) Similarly (from the other side), support tickets all go to a tracking system that admins can access, which is much more resilient than personal email (where I might be able to see that somebody else is already talking with someone about X, for example).

We want to add non-warning messages, and also a way for users to respond to messages. We have a GitHub issue for this, but it hasn't gotten implemented yet.