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Comments on How to send message to mod other than by flag?

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How to send message to mod other than by flag?

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Is there a way to send a message to a moderator without raising a flag? If yes, please explain. If no, consider this a feature request.

I tried to send a message to a mod about a question that got deleted, so there was no way for me to do that with a flag. I ended up flagging an unrelated post and explained in the flag description, but that seemed rather klunky and like a misuse of the system.

What's the right way to do this?

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1 comment thread

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Thank you for this suggestion. I agree that this is a gap we should address. We're currently working on improvements to moderator tools that include letting moderators initiate private discussions with users. When that's in place, I think we should add a way for a user to request or initiate such a discussion too. I'm imagining a single open discussion (per user) at a time to keep it manageable, and that discussion could stay open as long as everyone involved wants it to be.

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@#8046 Please, consider changing the one-limit "ping" according to user privileges (maybe making a ne... (5 comments)
@#8046 Please, consider changing the one-limit "ping" according to user privileges (maybe making a ne...
Lorenzo Donati‭ wrote about 1 year ago

Monica Cellio‭ Please, consider changing the one-limit "ping" according to user privileges (maybe making a new privilege based on some other privileges and reps). High rep/privilege users that do janitorial work may have the need to ping mods more often, especially until some more tools for maintaining the sites are available.

Monica Cellio‭ wrote about 1 year ago

Lorenzo Donati‭ my thought is that you could have one discussion with mods "open" at a time, and it stays open until somebody explicitly closes it. This would allow a long-running channel if that's easier for the people involved. If I recall correctly (I don't have that branch set up at the moment), new messages in an existing private discussion will produce notifications -- mods need to know when users they've initiated conversations with respond, too. I'll need to check what "clustering" we're doing on those pings.

Lorenzo Donati‭ wrote about 1 year ago · edited about 1 year ago

Monica Cellio‭ Well, if that's a sort of semi-permanent two-way comm channel between a user and a mod, that's fine. I was worried the mechanism was just a sort of "flag message".

Clustering may not be so important if the messages can be given a sticky title: the title remains in effect until changed, so the flows of messages can be parsed more smoothly even if it is purely sequential. At a later time you could implement sort of "conversations" and old messages could be split into conversations using their title to determine grouping. Just an idea off the top of my head. Not particularly well thought out, admittedly.

Monica Cellio‭ wrote about 1 year ago

Thanks for these suggestions. Yes, the idea is to allow conversations, not just single messages. It started with mod messages: moderators can send warnings (or suspension messages) now, but they're one-shot and there's no easy way to respond and discuss. We want to fix that. And in fixing that, we would have most of the tooling in place to go the other direction too; we'll just need to figure out if it's an "everybody" thing or behind an ability check of some sort, and then create some UI.

Lorenzo Donati‭ wrote about 1 year ago

Monica Cellio‭ I don't think everybody should have the ability to have this level of access to mods. It would be too prone to abuse. I think a new privilege is warranted. However, I see some merit to enable some sort of "mod pinging" for every user. I can't say, however, how you could enforce stricter limits for unprivileged users with the tools you're currently building.

BTW, I would also welcome a way to ping any user, maybe privately. Even just to say "hey here is my email address" (e.g. for some work related stuff, perhaps someone wants to offer a job or request consulting, or even something less formal). Of course that should be an opt-in for any user. I realize it is just a lot of work to implement in a smart way, without turning the platform into "worse twitter", though.