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Comments on What's more important for codidact - quality or helping questions get answered?

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What's more important for codidact - quality or helping questions get answered?

+7
−1

When I read through https://codidact.org/ I get the impression that the focus is on helping people get their questions answered. There are obviously other benefits, like providing a platform for people who want to share their knowledge, but the message that stands out to me most is:

This is a place where you can get your question answered.

If anyone disagrees with this, I can try to edit the question to provide examples/quotes, but I feel like it's kind of obvious so I'll keep it brief for now.

However, in my interactions with some regulars on here, sometimes I've gotten a different impression. Often, they assert that content quality is paramount, and seem very concerned about keeping the hapless newbies from posting stuff that isn't good enough for the site. The same people don't seem too concerned about trying to help the most people who come to the site - there seems to be an elitist sentiment of "if their content isn't good enough they can stay out". A lot of voting, moderation, discussion and feedback is currently dominated by this attitude, which I think is very confusing for new users. It's not clear what the site is about. Is it a populist site that tries to help everyone who asks, or is it an elitist site that maintains high standards?

I intend this post as feedback on either the text on https://codidact.org/ being misleading, or the culture being out of alignment with the site's vision. Notably, the word "quality" doesn't even appear on that page. Moreover, it mentions things like "community-focused" and "non-hostile" which seem to me at odds with elitism.

Of course the two things are highly related, but ultimately one must be the first principle. For example, if quality is most important, it is reasonable to close or delete poorly-written questions even if it means the asker might be denied help and other users are prevented from helping them. If answering questions is most important, there is an argument for helping the asker first, cleaning up the question later.

I don't think this is a philosophical question. I'll assert that the two biggest types of user on QA sites are:

  • People who want to create quality content - they want to see the site grow and evolve into a compendium of high quality knowledge, where only the best-written questions get asked and answered
  • People who want to create a helpful community - they want to see the site become a resource where you can go and ask your own questions, even if they're not the best written

I think currently the "marketing" is aiming mostly towards the "helpful community" group, but the actual site culture seems to be more like the "quality content" group. This is counter-productive to growing the site. Suppose the "marketing" works and you attract the "helpful community" people, and they immediately discover a dominant "quality content" culture - they will probably feel frustrated and not want to participate as much. Meanwhile, if you want the "quality content" group, you will keep getting confused "helpful community" people who wander in and annoy the regulars with bad questions and create more work for moderators. The site presentation should not be encouraging them.

And yes, I do see that these are not mutually exclusive. Some people would be happy with either type of site. My question here is about those people who want only one or the other - I believe such people are quite numerous.

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1 comment thread

Confusion between 1st and 2nd (5 comments)
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+2
−5

The quality over everything and running the noobs off users have had their way for years at this point and nothing to show for it.

In the past year, Photography has had 2 questions, Outdoors 8. No one is going to look at that and ask questions, regardless of the "quality" because the lack of activity suggests that no one would answer their question. Stackoverflow as the biggest site had something worth gatekeeping, while I can and do get better answers on FB/Reddit than I would here.

Quality is also subjective,

  • Should I use a tippet ring when using dry flys?
  • Do I need to use Color Preserver when rod building with silk?
  • How to keep eyelets from icing up?
  • What side of the spine do the guides go on?

There are all perfectly fine questions and would get answers on FB, they do require expert knowledge, but anyone in the fishing/rod building community would have that. Here people would complain if I didn't explain what a tippet ring is, which means that I would get higher quality answers with less effort over on FB.

Without questions, the sites will die for lack of activity, and some of the loudest voices for "quality" aren't asking any questions so why should we cater to them?

I can get faster/better answers from wider communities who have way less quality control (both FB and Reddit lack duplicate closing) for much less effort, why should I bother spending the effort here? If someone is rude to me, I can block them and never have to deal with them again.

One time on Reddit someone was asking for help with getting the first layer of his 3D-printed object to stick and not only did we solve his problem, but we told him to flip the object 180 degrees because the level of expertise was so high that we knew exactly what he was printing based off only the first layer.

Mass has an expertise all its own, the more eyeballs the more chances someone will have of knowing the exoteric knowledge required. Instead of hoping for mystical experts who can't be bothered to Google things this site needs more users or it's going to end up more dead than it already is.

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2 comment threads

The lack of activity isn't related to quality/helping (8 comments)
Quality is subjective - agree (4 comments)
Quality is subjective - agree
matthewsnyder‭ wrote 8 months ago

That's a great point about quality being subjective. I also think so, which is why I'm on the permissive side of fence. I didn't mention it in the question because I wanted to avoid making it biased.

But ultimately yes, a lot of "quality" is a matter of personal taste. When separating terrible content from merely poor, taste has the least role. But when looking at great vs good vs okay it's largely taste. The problem is that moderators on average have only middling taste, perhaps because people with excellent taste often don't bother to moderate. And then taste is subjective anyway.

Besides that, great content sometimes takes some thought to recognize as such, while a lot of moderation is done on first impressions and kneejerk reactions.

Lastly, if you want great content, people must be able to take risks and explore. If the culture seems too harsh on mediocre or bad content, people won't bother trying to make great content, because when you try that it can turn out. (...)

matthewsnyder‭ wrote 8 months ago · edited 8 months ago

(...) great or bad. If the community tolerates occasional bad, you feel safe and confident in trying, and occasionally succeed in producing great. But if the community seems very intolerant of bad, it's too risky to try for great, so you play it safe and just go for "okay" - when you go for okay usually it turns out okay, it rarely turns out bad but also almost never great. This is pretty much the story with Stack sites, IMO.

For this mechanism to work it's not necessary for the culture to even be very harsh on bad content. If they're very nice about it, but there's just no bad content around, people will still get the same subconscious aversion to risk. It's just human nature. When you go to a place where everyone wears suits, you're not gonna wear shorts and a tshirt, even if there's no dress code, even if people tell you you're welcome to. The peer pressure is already enough.

matthewsnyder‭ wrote 8 months ago

So in the end I think focusing on quality won't really get you quality. You'll get "okay" content but no great content. Even if you care more about having excellent content quality, it seems to me that it's still better to be permissive and focus on helping people rather than enforcing quality.

But anyway, I didn't have the goal of convincing the site regulars to swing one way or the other. I'd prefer they swing on the permissive side, but whatever. I'd just like to know better where the site stands "officially".

Lundin‭ wrote 8 months ago

matthewsnyder‭ What you are saying sounds similar to a "brainstorming" exercise, which is basically about locking up a bunch of people together and have them toss out any idea they can think of. Nobody is allowed to say anything negative or even forward valid criticism. You just gather all ideas that everyone can think of. Later, when that's done, that's when you go through the ideas and pick out the best ones. Perhaps similarly, you can encourage great quality content to appear simply by giving no negative feedback or at least not in public.

Ever since Codidact started, I've tried to push for a system where post feedback is given in private, see for example Giving question feedback in private - a moderating system to reduce conflicts. The very foundation of decent leadership is: "give praise loudly in public, give criticism discreetly in private." Humans simply respond very poorly to negative feedback in public, no matter how valid it is.